Returns & Shipping

US Shipping:

For our U.S. Customers we ship:

USPS (United States Postal Service) – FREE - For orders over $100

UPS:

Second Day Air - $25

Over Night - $35

All packages above $80 requires Signature Confirmtion

(Mandatory for Insurance Policy)

Holiday Shipping:

(FedEx/UPS packages may be delayed a day or two due to the large volume of packages for the holidays)

 

 

US Return:

Dazzling Rock wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment. Items must be returned in same condition as you received. Please do not remove tag unless item is being kept, so leave the tag on until you are sure you love it. If tag is removed or shows signs of being worn there will be a 10% restocking fee applied.

Any custom making fees (sizing, metal upgrade, stone change etc.) and shipping charges are not refundable.

How to return an order:

How to Package Your Return- Package all your items securely so it is one unified package ready for delivery. Include a copy of your invoice.

Shipment and Insurance- We strong suggest that you take insurance and a signature confirmation for the package. Make sure you can track your package. This will help guarantee that the package arrives at Dazzling Rock for quick processing.

All Return Packages should be Mailed to:

Dazzling Rock
510 W 6th St. Suite 1202
Los Angeles, CA 90014
USA

Return Process:

A certified jeweler will inspect and verify the condition. Dazzling Rock will process the return within 1-3 business days from receiving the item. If you have any further questions please fill free to ask or contact us (213)622-3264 or email us at service@dazzlingrock.com.

 

International Shipping:

We ship our packages through FedEx for $60 delivering your high-value shipments to more than 210 countries door-to-door by specific delivery times. Tracking number is provided and you will receive your package with certainty. Customs and Duties are the responsibility of the recipient.

 

International Return:

Dazzling Rock wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment. Items must be returned in same condition as you received. Please do not remove tag unless item is being kept, so leave the tag on until you are sure you love it. If tag is removed there will be a 10% restocking fee applied.

Any custom making fees (sizing, metal upgrade, stone change etc.) and shipping charges are not refundable.

How to return an order:

How to Package Your Return- Package all your items securely so it is one unified package ready for delivery. Include a copy of your invoice.

Shipment and Insurance- We strong suggest that you take insurance and a signature confirmation for the package. Make sure you can track your package. This will help guarantee that the package arrives at Dazzling Rock for quick processing.

All Return Packages should be Mailed to:

Dazzling Rock
510 W 6th St. Suite 1202
Los Angeles, CA 90014
USA

Return Process:

A certified jeweler will inspect and verify the condition. Dazzling Rock will process the return within 1-3 business days from receiving the item. If you have any further questions please fill free to ask or contact us (213)622-3264 or email us at service@dazzlingrock.com.

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Customer Service Hours: 9am - 5pm PST Mon - Fri
Questions? Contact Us
 call 213-622-3264
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